Terms & Conditions

1. How to Place an Order:

Orders can be placed at microsoftoutlet.co.uk 24 hours a day 7 days a week.

If you’d rather call or email your order, we ask you to contact our staff.

Telephone: 0330 0437369

Email: sales@microsoftoutlet.co.uk

2. Payment Options:

Microsoft Outlet uses Stripe and Paypal as our Payment Gateways. They are safe, easy and secure ways to pay for your orders.

We accept Visa Credit, Visa Debit, MasterCard.

3. Order Confirmation:

You will receive an order confirmation from Microsoft Outlet via email after completing your order online. Hard-copy confirmations will be sent via mail for all phone orders. Please be conscious that your ISP or email client may filter email(s), which may prevent the email confirmation from getting through to you. If you do not receive an email, check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from email addresses with a microsoftoutlet.co.uk domain.

We will never disclose your email address to any 3rd party except as necessary to fulfil transactions that you initiate.

4. Order Processing Time:

All orders are processed and shipped approximately in 5 business days, provided that the goods are in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier’s local delivery guidelines.

Small orders are delivered via Royal Mail and larger orders by Carrier. We use different carriers dependent upon size of order and delivery address.

5. Order Status and Tracking Information:

You may track the status of your order by logging into your account if you have created one with us.

6. Order Change / Cancellation:

You may request an order change or cancellation by phone as long as it has not been processed for shipping. Since orders are usually processed quickly, notifying us of an order change or cancellation via email is not recommended, as we may not get to your request in time.

Please contact Microsoft Outlet at 0330 0437369 to request a change or cancellation.

If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost.

We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.

7. Shipping Address Change:

Once an order has passed our verification process, the shipping address cannot be changed if it is different from the billing address. You may cancel the existing order, if it hasn’t been processed for shipping, and place a new order with a different shipping destination.

8. International Orders:

International shipping prices apply to all orders and may be subject to additional surcharges, taxes, tariffs, etc.

9. Order Acceptance and Limitations:

Any order confirmation (electronic or paper receipt) received from Microsoft Outlet does not denote our acceptance of your order, nor does it constitute confirmation of an offer to sell.

Microsoft Outlet reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

Given the popularity of some items, we may at times have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. Microsoft Outlet may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.

10. Pricing:

Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase, as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Please rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the goods at that time.

Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped.

11. Value Added Tax (VAT)

VAT at the current rate (20% as at 4th January 2011) is included in the hardware prices shown on the website.

13. Return Policy

You may return merchandise purchased from Microsoft Outlet for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed.

i. Refunds:

We will only refund the value of the goods returned, not the shipping charge and only product that is in a resalable condition.

ii. Exchange:

If you purchased a product from Microsoft Outlet that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

iii. Defective items:

An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.

iv. Damaged items:

All packages are inspected for damage before they ship from our premises. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged goods. An item that was discovered damaged upon receipt will be replaced with the same model only.

v. Return shipping costs:

Return shipping cost (the cost to send an item back to us) is not reimbursable.

vi. Replacement:

We will send a product replacement after the authorised return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

vii. How to Return Goods:

Please contact us at 0800 368 9156

All returned goods must be in original condition, and must include the original box and packaging peripherals included warranty cards (without markings), and all instruction booklets and paperwork. We will not process the return if any of these conditions are not followed.

Mail to: Microsoft Outlet, 130 Old Street, London, EC1V 9BD

Returned goods that are lost or damaged during transit is solely the shipper’s responsibility. It is important save the tracking information and to properly insure all goods being returned.

14. Site Security:

Ordering online at microsoftoutlet.co.uk is safe and easy! We use Stripe or PayPal secure servers to protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our website does not collect any personal information from you (apart from your Billing & Shipping Address).

Transactions are processed via Stripe or PayPal, which protects the security of personal information transmitted to them by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorised parties.

15. Use of Information:

At Microsoft Outlet, we appreciate that your online privacy is as important to you as the products, prices, and customer service we provide. We published this privacy notice in an effort to answer your privacy-related questions, and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.

While shopping on the Microsoft Outlet site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.

When you purchase something from us we send your credit card information, name, invoice address and the order pound (GBP £) amount to your credit card company for authorisation and approval. Your name, telephone number and shipping information must be provided to third party shippers to deliver your package.

Some of the products that we sell require us to provide your name, address, phone number and product serial number to the manufacturer or third party service provider that requires this information to activate the service. These third party service providers have their own privacy policies, which are not controlled by Microsoft Outlet.

We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.

16. Use of Cookies:

We customise and personalise certain webpage content based upon your browser type and other information provided by a “cookie”. A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a “trigger” that retrieves information when you visit our site.

As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our website without providing this information.

17. Aggregate Information:

When a visitor comes to our website we collect information about the visitor’s computer such as its IP address, operating system and browser software, click-stream information such as the address (URL) of the web site that directed you to our site, which pages and the order in which they were visited on our site for the purpose of assessing our site traffic and the effectiveness of the content. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and to develop featured programs and content that will be of interest to all our visitors.

18. External Links:

Our website may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.

19. Copyright and Trademarks:

This site is owned and operated by Microsoft Outlet. Our product imagery has been used with permission from Microsoft. You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Microsoft Outlet. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of Microsoft Outlet. All other trademarks or service marks are property of their respective owners. The use of any Microsoft Outlet trademark or service mark without our express written consent is strictly prohibited.

22. Website Disclaimer:

This website and the information provided herein are provided on an “as is” basis. Neither Microsoft Outlet nor its affiliates, nor each of their respective officers, directors, employees, and agents, warrant that the use of the Microsoft Outlet site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness or reliability of the content provided on the site.

23. Warranty Disclaimer:

We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.

24. Product Warranty:

All Microsoft products are backed with a 1 year warranty. This warranty does not extend to products deemed defective due to: Acts of God, Acts of Nature (fire, flood, lightening, etc…), User Tampering, or Units Installed Incorrectly.

25. Shipping Disclaimer:

We will make every effort and use every good measure to deliver your order on time. Microsoft Outlet will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.

26. Limitation of Liability:

Under no circumstances, shall Microsoft Outlet or its associates or staff be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the Microsoft Outlet website, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death.